FAQ
Frequently Asked Questions
Q1:Who can shop at Well Stock?
A: Anyone looking for high-quality, affordable products shipped quickly from our regional warehouses. We serve customers across the United States, Canada, Australia, and New Zealand — with fast, reliable delivery and full after-sales support.
Q2: How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Once your payment is confirmed, your order will be packed and shipped within 1–2 business days. You’ll receive a confirmation email with your tracking details once it’s on the way.
Q3: Where are your products shipped from?
We ship orders from our local warehouses located in California (U.S.), Ontario (Canada), Sydney (Australia), and Auckland (New Zealand).
Your order will always be shipped from the warehouse closest to your delivery address to ensure faster delivery.
Q4: How long does shipping take?
Delivery usually takes:
3–4 business days for the United States and Canada
3–5 business days for Australia and New Zealand
You’ll receive an email with tracking information once your package has been shipped.
Q5: Can I return or exchange my order?
Yes! We offer free returns within 30 days of delivery. Items must be unused and in their original packaging.
Customers in Canada, Australia, and New Zealand can return products to their local partner warehouses for quicker processing.
Q6: Are there any extra taxes or fees?
A: Orders ship within 24–48 hours and arrive in 3–4 business days within the USA.
Q7: How can I contact support?
ou can reach our support team anytime via email:
Email: support@wellstockgood.com
Phone: +1 (416) 571-7433